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Everything important at a glance

Frequently asked questions

Everything you need to know about our airport transfer brokerage. If you cannot find what you are looking for, get in touch with our support.

Booking Payment & prices Pick-up & ride Vehicle & service Cancellation & changes Problems & support

Booking

How do I book an airport transfer? +
You can start your booking easily via the booking form. Enter pick-up address, destination and desired time and you will immediately see available vehicles and prices. The booking contract is concluded directly between you and the transfer provider. After booking you receive a confirmation email with all important information.
How far in advance do I have to book? +
You can book your transfer flexibly, also at short notice. The booking form shows all available vehicles and prices for your desired time. For premium vehicles or larger minibuses we recommend slightly more lead time, as these classes are less frequently available.
Can I book at short notice? +
Yes. Short-notice bookings are possible, provided vehicles are available. Simply enter your pick-up time and address in our booking form. You will see directly which vehicle classes are available for your desired time. For very short-notice bookings the selection may be limited.
Will I get a booking confirmation? +
Yes, the booking confirmation is sent directly by email from the transfer provider as soon as payment was successful. Please also check your spam folder if you do not find a confirmation. The email contains all trip details, the booking number and contact options for the transfer provider's support.
Where do I find my booking details? +
All booking details are in the confirmation email from the transfer provider. There it is also explained how you can make changes or cancel your booking. For questions about the booking, contact the transfer provider's customer service directly.

Payment & prices

Which payment methods are accepted? +
Payment is processed directly via the transfer provider. VISA, MasterCard and Apple Pay are accepted. Depending on the route a deposit online with cash payment of the remaining amount to the driver may also be possible. The available options are shown during the booking process.
When do I have to pay? +
Payment is made directly when booking via the transfer provider. The amount is charged immediately via the chosen payment method. The payment confirmation and invoice are sent by email from the transfer provider.
Are all fees included in the price? +
The price depends on distance, vehicle size and time of day. Just enter your pick-up address on our website and you will receive a transparent offer from the transfer provider immediately. The displayed price is the final price — there are no hidden costs and no surcharges through our brokerage.
Do I have to tip the driver? +
Tips are not mandatory but appreciated for satisfactory service.
Will I get an invoice? +
Yes, after a successful booking you receive the invoice by email directly from the transfer provider with all important details (pick-up time, vehicle type, booking number). For adjustments to the invoice (e.g. company address) please contact the transfer provider's support.

Pick-up & ride

Where will I be picked up? +
The meeting point depends on the booking: at the airport it may be the arrivals level, a designated meeting point, a pick-up zone or a nearby car park; at a hotel it may be the lobby; at a train or bus station the arrivals area; and at a private address the building entrance. If Meet-and-Greet is included, the driver may use a name sign. The confirmed meeting point and available contact details are shown in your booking confirmation.
How do I recognise my driver? +
Use the identification, contact and vehicle details provided in your booking confirmation. If a Meet-and-Greet pick-up is included, the driver may use a name sign. If you cannot identify the driver, remain at the confirmed meeting point and use the contact method stated in your confirmation.
What happens if my flight is delayed? +
For delays under 30 minutes, the pick-up time is usually adjusted automatically. For longer delays, use the contact details in your booking confirmation. Depending on the booking, up to 90 minutes of waiting time from the scheduled arrival may be included. The booking partner’s terms remain decisive. You can check the current flight status on the official BER arrivals and departures page.
How long does the driver wait for me? +
Depending on the booking, up to 90 minutes of waiting time from the scheduled arrival may be included for airport pick-ups. For city pick-ups such as hotels or private addresses, 15 minutes from the booked time may be included. Use the contact details in your confirmation if you are delayed. The booking partner’s terms remain decisive.
Can I make stops along the way? +
Short intermediate stops are possible after agreement with the driver. Longer stops or detours should already be specified during booking, as they may affect the price.

Vehicle & service

Which vehicle types are available? +
Available vehicle classes and capacities vary by route, provider and booking. Options for 1 to 19 passengers may be shown during booking. Choose the category according to the number of passengers and the full amount of luggage; the capacity displayed in the booking form is decisive.
How much luggage can I bring? +
Luggage capacity depends on the chosen vehicle category and is shown during booking. Standard luggage is one suitcase with a maximum total size of 158 cm (length + width + height). Hand luggage can be stored additionally in the vehicle. For special luggage (skis, snowboards, bicycles, strollers, wheelchairs, golf clubs) please specify in the comments field during booking.
Can I order a child seat? +
Yes, child seats can be selected during booking. Choose the right seat type for your child (baby carrier, child seat, booster seat). Child seats are charged additionally. Important: in most countries child seats are required by law. Without a booked child seat the driver may refuse the ride.
Are pets allowed? +
Yes, pets are allowed. Select the option "I am travelling with pets" during booking. Your pet must be transported in a carrier and remain in it during the entire ride. Please carry all required documents for your animal.
How many people fit in a vehicle? +
Depending on route, provider and availability, vehicle options for 1 to 19 passengers may be shown during booking. Each child counts as a passenger regardless of age. The maximum passenger and luggage capacity displayed for the selected vehicle is decisive.

Cancellation & changes

Can I cancel my booking? +
Yes, free cancellation is possible. For standard vehicles (Economy, Comfort, Minivan) up to 5 hours before departure. For premium vehicles and larger minibuses up to 24 hours before. Cancel via your customer profile at the transfer provider (link in the confirmation email) or contact the transfer provider's support.
What happens if I miss the ride? +
If you do not reach the driver within the waiting time, the ride may be considered completed. In case of problems, contact the transfer provider's customer service immediately so that a solution can be found.
Will I get my money back when cancelling? +
For timely cancellation (5h or 24h before departure, depending on vehicle class) you receive a full refund from the transfer provider. The credit to your account can take up to 60 banking days. If nothing has arrived after that, contact the transfer provider's support.

Problems & support

What do I do if I cannot find the driver? +
Call the driver directly (the number is in your confirmation email). If you cannot reach them, contact the transfer provider's 24/7 support.
I forgot something in the vehicle. What now? +
Contact the transfer provider's customer service immediately with your booking number and a description of the item. The transfer provider contacts the driver and organises the return.
The vehicle did not show up. What should I do? +
Contact the transfer provider's support immediately via the contact details in your booking confirmation. The transfer provider organises a replacement vehicle or refunds the booking according to their conditions.
How can I file a complaint? +
Complaints about the ride, the driver or the handling must be submitted to the transfer provider, as they are your contractual partner for the booking. For feedback or problems with our website you can reach us at support@flughafentransfer.berlin.
Who do I contact for problems with the booking? +
For all questions or problems regarding your booking (payment, cancellation, driver contact, delay etc.) please contact the transfer provider's customer service directly. For questions about the website itself we are reachable at support@flughafentransfer.berlin.

Still have questions?

The transfer provider's customer service is reachable 24/7. For questions about the website itself, write to us directly.

Contact support support@flughafentransfer.berlin

Airport transfer in Berlin districts

Prices from €67

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Airport transfer in Potsdam

Prices from 99 Euro

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Airport transfer in the Berlin surroundings

Prices from 138 Euro

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Airport transfer to Berlin trade fairs

Reliable transfers to IFA, ITB, Green Week and more, at a fixed price.

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Airport transfer to Berlin events

From the Festival of Lights to the Berlin Marathon, at a fixed price.

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